We thrive to provide the best shopping experience for auto spare parts. Below is our policies in regards to returns and shipping
CAUTION: We do not ship products to RUSSIA, BELARUS and UKRAINE.
UAE Locally Sourced Orders - Prime Delivery (FREE Shipping)
You may return most new, unopened items within 2 days of delivery for a full refund only. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Internationally Sourced Orders - FedEx, USPS, Aramex or DHL
All of international sourced items that are shipped via FedEx, DHL, Aramex, USPS or Emirates Post cannot be returned unless there is a defect in the item as a result of a manufacturing fault or a damage sustained during shipping, or if there is a fault in processing the order from our side.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Maintenance parts shipping to any location in the UAE is for free regardless of how big or small your order is.
Performance parts shipping is calculated based on the weight and it need up to 14 days to arrive. Customs and VAT will be paid by the buyer on delivery. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Estimated Shipping Times
- UAE: Next Day Delivery
- Saudi Arabia and Oman: 2 to 4 days
- Bahrain, Qatar, and Kuwait: 4 to 6 days
- Middle East Countries (Jordan, Egypt, Lebanon, Iraq, Turkey): 4 to 6 days
- North Africa (Tunis, Morocco, Algeria) : 6 to 8 days
- Africa (rest of countries): 6 to 8 days
- Rest of the world: 8 to 14 days