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We thrive to provide the best shopping experience for auto spare parts. Below is our policies in regards to returns and shipping
Locally Sourced Orders within the UAE
You may return most new, unopened items within 24 hours of delivery for a full refund only. It depends on the supplier terms who is selling you the items, if you are unsure if you need the item or not, please check with us before placing orders as you might not be able to return the item and get a refund.
If there is a defect in the item, we will pay the shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper.
If you need to return an item, please call us and provide your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
All of international sourced items that are shipped via FedEx, DHL, Aramex, USPS or Emirates Post cannot be returned unless there is a defect in the item as a result of a manufacturing fault or a damage sustained during shipping, or if there is a fault in processing the order from our side.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Performance parts shipping is calculated based on the weight and it may need up to 21 days to arrive.
Customs and VAT will be paid by the buyer on delivery in any country.
PartsMarket only collects VAT and import charges for packages with destination in the UAE, it is the customer's responsibility to clear any charges and customs paperwork if necessary in the destination country other than UAE.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Here is a list of frequently asked questions regarding products sold on our online store